- Which regions do you ship to?
Currently, we only provide shipping services within the United States. We do not support international shipping or delivery to regions outside the U.S. at this time. Please provide a valid U.S. shipping address when placing your order.
- How long does it take for an order to ship?
Once payment for an order is successfully processed, it is typically processed and shipped within 1–3 business days. During periods of high order volume, holidays, or special promotional events, processing times may be slightly extended.
- How long does delivery take?
Standard shipping within the U.S. is estimated to take 3–7 business days. Delivery times may be affected by remote locations, adverse weather conditions, or the schedules of our logistics service providers.
- How are shipping costs calculated?
Shipping costs are automatically calculated and displayed at checkout based on the order total, the quantity of items, and the shipping address. Certain promotional offers may include free shipping; please refer to the specific details on the promotional page for eligibility.
- Can I change my shipping address after placing an order?
If your order has not yet entered the processing or shipping phase, you may contact Customer Service as soon as possible to request a change to your shipping address. Once an order has entered the shipping process, we cannot guarantee that we will be able to successfully modify the address.
- How can I track the status of my order?
Once your order has shipped, our system will send a shipping notification containing tracking information to your email address. You can also log in to your account and view the real-time shipping status on your Order History page.
- What should I do if the items I receive are the wrong size?
If the items you receive do not fit, you may request an exchange or return within the specified timeframe, in accordance with our website’s Return and Exchange Policy. Returned items must be unworn, unwashed, undamaged, and include all original tags and packaging.
- What should I do if the items I receive are damaged or incorrect?
If you receive damaged, missing, or incorrect items, please contact Customer Service within 48 hours of receipt. Please provide your order number and photos of the items in question, and we will assist you in resolving the issue.
- Can I cancel an order?
You may typically request to cancel an order provided it has not yet entered the processing or shipping phase. Once an order has entered the shipping phase, cancellation requests may no longer be accepted.
- Can I place an order from outside the U.S.?
Currently, our website’s shipping coverage is limited to addresses within the United States. We do not support international shipping, delivery to overseas warehouse addresses, or delivery to locations outside the U.S. at this time. Should we expand our shipping coverage to other regions in the future, we will post updates and notifications on our website.